Client name
PRAGMAGO
Client type
Debt collection company
Industry
Financial services / debt management
Context
A debt collection company handling several tens of thousands of cases per month operated in a model where each case required reviewing a set of judicial, bailiff, and settlement documents. The documents being processed were often delivered in various formats and quality (scans, photos, PDFs). These included:
Payment orders
Account seizures
Court judgments
Settlements and agreements
Rulings on the return of enforceable titles
Before implementing Nu Delta technology, all documents were analyzed manually, which not only resulted in time loss and high operational costs but also posed a serious risk of errors—especially when reading case numbers, personal data, and formal information.
In a regulated industry, where GDPR and numerous standards for processing sensitive data apply, even minor mistakes can lead to delays, complaints, or penalties.
The management team had a clear goal: automate the processes of reading, classifying, and validating documents while maintaining full control over data quality and compliance. The key objectives were:
Processing speed (at least 60% time reduction)
Higher data quality and fewer errors
Integration with the existing CRM and workflow
Scalability without increasing headcount
Effects and results obtained
In the debt management sector, which operates on extremely thin margins, operational efficiency is measured in minutes, and every mistake carries not only financial but also reputational costs. Thanks to the implementation of Nu Delta, the company achieved:
Time savings: Average document processing time reduced from 15 minutes to 2 minutes.
Improved data quality: 96.8% accuracy in data extraction just two months after implementation.
Operational cost reduction: 55% decrease in operational costs within the first quarter.
ROI: Return on investment achieved in just 4 months.
Client goals
Improved data quality and regulatory compliance
Case processing time reduced by at least 60%
20% reduction in operational costs of the analysis department
Automation of data extraction and document classification
Starting point
Manual processing and sorting of documents – a massive waste of time
Errors in data extraction (case numbers, personal data) led to delays and the risk of contractual penalties
High costs of hiring teams for manual tasks
Risk of non-compliance with GDPR due to lack of automated personal data processing controls
Document types covered by the implementation
Application for restructuring agreement
Confirmation of agreement conclusion
Payment order
Court judgment
Bank account seizure
Bailiff’s letter
Settlement agreement
Court decision
Return of enforceable title
Other debt collection documents
Formats: PDF, JPG/PNG scans
Scope and course
Why Nu Delta:
High data extraction accuracy (>95%)
Proven experience in handling court and bailiff documents
What we delivered:
Automated document reading and categorization
Data validation
Signature detection
Cross-document data consistency checks
Technology:
Proprietary platform combining AI + NLP + OCR
SaaS model
Integrations and how it works
The Nu Delta system integrated with the client’s CRM and debt management portal.
Automatic document import and data export to internal workflows.
"Nu Delta helped us not only speed up our work, but also reduce errors to almost zero. Definitely the best technology implementation in our history.""Nu Delta helped us not only speed up our work, but also reduce errors to almost zero. Definitely the best technology implementation in our history."
